Test

Choose the correct answer.

(M-Au)

Palm Meadows Hotel, how may I help you?
(W-Br)

Hi, I’m calling about the reservation I made for Judy Adams, for tomorrow night. I’m afraid I made a mistake with the dates. Ms. Adams won’t be traveling until next week. So I’d like to switch the reservation to next Wednesday.
(M-Au)

Sure, let me check that for you. The only rooms we have available on Wednesday, May 9th are on the executive floor.
(W-Br)

OK, how much does an executive room cost and what does it include?
(M-Au)

Our executive rooms cost $150 a night. They’re very comfortable and they all have recently renovated bathrooms. Guests staying on our executive floor enjoy 24-hour free access to our business center, as well as complimentary breakfast and refreshments in the executive lounge.
(W-Br)

OK. I’d like to check that the hotel has meeting rooms available and that Ms. Adams will be able to conduct video conference calls.
(M-Au)

Yes, the hotel has four separate meeting rooms and one large conference room. Ms. Adams will be able to make video conference calls as well.
(W-Br)

Great. Do I have to pay a cancellation fee for tomorrow night?
(M-Au)

No, there’s no cancellation fee, because you’re informing us more than 24 hours in advance. Should I book the room for Ms. Adams for next Wednesday?
(W-Br)

No, not yet. I’ll need to get budget approval for the upgrade. $150 might be too much. I’ll get back to you later today.